merdekabetPrivacy Policy

This page describes what we collect when you use merdekabet and how we keep that data protected. We take your privacy seriously and are transparent about the information we gather, who has access to it, and how long we store it. Our policy covers account registration, payment processing, live-casino play, sportsbook betting, and customer support interactions.

We at merdekabet collect personal data to operate our platform securely and to comply with anti-money-laundering (AML) regulations. When you sign up for an account, we ask for your email, phone number, and full name. When you deposit funds or request a withdrawal, we collect payment details and may request identity verification (a national ID, passport, or driver's license) and proof of address. This data is encrypted, stored on secure servers, and is never sold to third parties.

Our servers may be located outside your jurisdiction, but all data transfers use industry-standard encryption (SSL/TLS). We use reputable payment processors (QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) who sign data-processing agreements with merdekabet. Cookie and tracking technology is minimal—we use only essential cookies to maintain your session and to prevent fraud. You can request a copy of your personal data, request corrections, or ask for deletion by contacting our support team.

What Data We Collect and How We Use It on merdekabet

We at merdekabet collect the following categories of data:

• Account information: Email address, phone number, full name, date of birth, and chosen username when you register.
• Identity verification: Scans of your national ID (KTP), passport, or driver's license, and proof of address (utility bill, bank statement) for withdrawal requests.
• Payment information: Details of your chosen payment method (e.g., bank account number, mobile wallet username) for deposits and withdrawals. We never store full credit-card numbers.
• Betting and gaming history: Records of your wagers, bets placed, games played, and results. This data helps us detect fraud and respond to disputes.
• Device and usage data: Your IP address, browser type, mobile device model, and approximate location (city level, not precise GPS). This helps us identify unusual login patterns and prevent account takeover.
• Support interactions: Records of emails, in-app messages, and support tickets you create, including any attachments or screenshots.

We use this data for the following purposes:

1. To operate and maintain your merdekabet account and to process deposits and withdrawals.
2. To comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations required by our licensing jurisdiction.
3. To detect and prevent fraud, account takeover, and money laundering.
4. To investigate disputes (e.g., if you report that a bet was placed without your authorization).
5. To send you service updates, security alerts, and policy changes (not marketing unless you opted in).
6. To improve our platform based on usage patterns and user feedback.

Our payment processors (including QRIS providers, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks) have their own privacy policies and data-handling practices. We require them to sign data-processing agreements (DPA) guaranteeing that your payment data is handled securely. We do not control their practices beyond these agreements, so we recommend reviewing their privacy policies as well.

Your Rights, Data Retention, and Our Commitments on merdekabet

You have the right to request a copy of any personal data we hold about you. You can request this by emailing our support team with your account email address. We will provide a downloadable file of your account information (name, email, phone, KYC documents, betting history) within 30 days. You also have the right to request correction of inaccurate data and to request deletion of your account.

We at merdekabet retain your data according to these timelines:

• Account information (name, email, phone): Kept for the life of your account, plus 7 years after account closure for AML compliance.
• Identity verification documents: Kept for 7 years after account closure or last transaction.
• Betting and gaming history: Kept for 3 years to enable dispute resolution. Older records are archived and not accessed unless legally required.
• Device and IP logs: Kept for 90 days, then deleted unless fraud is suspected (in which case they are retained for investigation).
• Support tickets and email: Kept for 2 years, then deleted unless they relate to an open dispute.

We use cookies for session management (to keep you logged in) and fraud detection (to identify suspicious login patterns). We do not use cookies for advertising or third-party tracking. Essential cookies are always enabled. You can disable non-essential cookies in your browser settings, but this may affect your ability to use merdekabet. We do not sell your data to advertisers, marketers, or other third parties. We share data only with payment processors, fraud-detection vendors, and when legally required by law enforcement or regulatory authorities.

If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang and you have privacy concerns or wish to report a data breach, contact our support team immediately. We undertake to investigate within 48 hours. If we discover a breach of your personal data, we will notify you by email and support ticket within 72 hours, as required by Indonesian data-protection standards. We maintain cybersecurity insurance and conduct quarterly security audits to protect your data from unauthorized access.

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